TRACS Marketing is a fully integrated, robust tool that works in conjunction with NAPA TRACS, Mitchell Manager, RO Writer, Snap-on, and many other applications.
The solution creates a fully- customizable 5 page website that is linked to the NAPAOnline.com "Find A Repair Center" shop locator.
By subscribing to TRACS Marketing, you can schedule appointments and customer follow-ups and view vehicle service history online. The service also automates
factory recommended service reminders, promotions, shop newsletters, email communications, NAPA Preventative Maintenance reminders, postcards, thank-you
correspondence and more. An important feature of TRACS Marketing is the ability to distribute customer satisfaction index (CSI) surveys, enabling you to gain
invaluable insight to the level of service your shop is delivering to your customers.
TRACS Marketing can also bring you new customers via the Internet. Customers can easily find your NAPA AutoCare Center by visiting www.napaonline.com and
entering their zip code. If your shop is the NAPA AutoCare Center nearest to them, they will see a description your services, hours of business, technician
qualifications and a convenient locator map with directions to your shop.
TRACS Marketing even allows your existing customers to contact you anytime with service requests and questions, and even allows them to schedule their own appointments online.
NAPA AutoCare Centers utilizing TRACS Marketing are currently seeing impressive 8 - 15%+ response rates on service reminders and promotions.
TRACS Marketing helps you gain a better understanding of your customers' unique needs and preferences, enabling you to strengthen your relationship
with and improve the profitability of each customer.
Sign up today and receive your first 250 postcards absolutely free! For more information simply click on the link below and complete
Take a Tour of TRACS Marketing